Acceptable Use Policy

1. Permitted use

You may use the service only for legitimate situational-awareness, safeguarding, emergency communications, duty-of-care, or related operational purposes. You must act lawfully, respect the privacy and safety of others, and follow any internal policies that apply to your organisation’s use of the service.

2. Prohibited activities

You must not use the platform in any way that is unlawful, unsafe, misleading, or disruptive. Prohibited behaviour includes:

• Using the platform for marketing, sales, or unsolicited communications.
• Sending false, misleading, test, or duplicate alerts into live cohorts without authorisation.
• Attempting to probe, scan, or test the vulnerability of any Is Everyone Safe system without written permission.
• Interfering with or disrupting the service, including deploying malware, scraping data without consent, bypassing rate limits, or attempting denial-of-service activity.
• Attempting to bypass account, tenancy, role, or permission boundaries, including using another person’s account, tokens, invite links, or devices.
• Sharing login credentials or enrolling unauthorised devices or Flic buttons under another person’s account.
• Submitting unlawful, defamatory, hateful, threatening, or harassing content.
• Using location, background monitoring, or alert data in ways that infringe privacy, employment, safeguarding, labour, or surveillance laws.
• Uploading, exporting, or using personal data, special-category data, or incident records without a lawful basis, operational need, or appropriate authority.
• Reverse engineering, decompiling, or otherwise attempting to derive source code except where permitted by law.
• Using the platform in violation of export controls, sanctions, or to support illegal activity.

3. Organisational responsibilities

• Ensure only authorised users, devices, and responders are enrolled in the platform.
• Use alerts, escalation paths, and monitoring features only where you have an appropriate operational purpose and lawful basis.
• Keep contact rosters, permissions, and notification settings accurate and up to date.
• Train staff and responders not to send test or duplicate alerts into live environments without approval.

4. Security and incident reporting

If you discover misuse, unauthorised access, suspicious alert activity, or a security weakness, report it promptly to support@iseveryonesafe.com. Do not investigate by probing production systems, attempting exploitation, or accessing data you are not authorised to see.

5. Enforcement

We may suspend, restrict, or terminate access where we reasonably believe this policy or our Terms have been breached, where misuse puts users or organisations at risk, or where continued access would expose us to legal, operational, or security harm. We may also remove content, disable devices, preserve logs, and cooperate with regulators or law enforcement where required.

6. Related documents

This policy should be read alongside our Terms of Service and Privacy Policy.